FAQs

How can I pay?

We accept all major credit and debit card payments only.

How do I change or cancel my order?

Please contact our team on contact@serenadays.com as soon as possible with any changes/cancellations to your order. Unfortunately, we may not be able to make changes to the order if too close to dispatch/delivery. 

Am I able to return my purchase?

Please note that unfortunately, for all personalised products, unless faulty, we are unable to accept returns.

For products that are not personalised, you can return unworn and unused for a full refund or exchange within 14 days of delivery. Please take care when trying any products on, if they are returned with make-up etc we may have to refuse the refund and return the product(s) back to you.

For any return/exchange requests please contact contact@serenadays.com with your name, email address, order number and reason for returning/exchanging. Our team will respond within 24 hours with further details to then carry out the return.

What do I do if my product is faulty?

We understand that faults can occur, if this has affected you please contact our team with your name, email address, order number and a brief description of the issue.

How long do personalisation orders take?

Please allow between 4-7 days for orders to be dispatched, please note we will always try to complete your orders as soon as possible.

How do I care for my Serena days pyjamas?

Please always follow the garment care instructions printed on our pyjamas: 

Turn inside out, Machine or Hand wash cold/delicate, No bleach and Hang Dry. Cool iron on the reverse. Do not iron directly on to the printed monogramming.

What material are my Serena days pyjamas?

Our pyjamas have been carefully created with a beautiful butter-soft Bamboo blend. It’s one of the softest fabrics on the planet, so we can promise you the ultimate comfort in your silky soft sets. Everything about these has been made with comfort in mind, so you’ll find no itchy labels or embroidery in our pyjamas. This fabric is also powerfully insulating, which means it’ll keep you cool in the summer and warm in the winter - the perfect solution for a great night's sleep. 

Are you open to working on special requests/projects?

Our team is always open to discussing any special requests/projects you may be considering, please contact us on contact@serenadays.com with your name, email address and brief outline of your request and we will get back to you.This is a frequently asked question?

It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.